Online reservations
Yes, if there is availability, you can reserve cars online at navercarrentals.com up to 5 hours before the rental time. For last minute reservations, we recommend that you call us at +52 (662) 236-0200.
Yes, you can check prices and availability online without having to reserve a vehicle. Just don't confirm.
All online reservations are valid even without a credit card number. During peak seasons, Naver Car Rentals will contact all its clients 2 to 5 days before the scheduled rental and will ask for a credit card number to guarantee their reservation.
Yes, you can change any option using our modify section to make the necessary changes.
Yes, you can add these additional services in step 3 of the reservation
Yes, you can modify any details of your reservation before the rental date, including the length of the rental. Keep in mind that any modification in the dates or hours of the rental may change your rate
Yes, you can cancel at any time before your arrival time
For the locations of the different Airports, our counters are located in the terminals, so the transportation service will be available to you. We will transfer you to our check-in
For specific locations dial:
+52 (662) 236-0200
For specific locations dial:
+52 (662) 236-0200
Yes, if the other office has availability, however, keep in mind that changing the rental location may change your rate
Yes, you can extend your contract by contacting us and one of our customer service specialists will help you
Yes, you can add by contacting us to your contract and one of our customer service specialists will help you
You must call the roadside assistance service (the number will be provided). They will help you on the spot if possible. If not, they will tow the vehicle to the nearest dealer. It is also important that you call 911 and report the problem to our service number.
Depending on the nature of the breakdown and the coverage you select at the time of your rental, we will do our best to assist you. Learn more about the Trip Interruption Packages we offer, such as the Practical Assistance Package (PAP).
Our rates are based on a 24 hour car rental period with a minimum charge of one day, even if the vehicle is returned before 24 hours. If the car is not returned on time according to the return time & amp; The following day of the contract applies:
1. The first hour is free of charge
2. Only if it is booked on navercarrentals.com, the second hour is free of charge
3. If it is later than 2 hours , a full day rate will be charged
4. Please note: charges for all optional items, such as CDW (Collision Damage Waiver), are charged at the full day rate for each partial day .
1. The first hour is free of charge
2. Only if it is booked on navercarrentals.com, the second hour is free of charge
3. If it is later than 2 hours , a full day rate will be charged
4. Please note: charges for all optional items, such as CDW (Collision Damage Waiver), are charged at the full day rate for each partial day .
Rent Payments
A valid credit card (Visa, MasterCard or American Express) is required to rent the vehicle. We accept debit card and cash only for payments at the end of the rent.
Yes, but only if the card was issued it was issued by official banks. Restrictions may apply.
Your credit card + a valid driver's license and a credit card pre-authorization will be processed based on your estimated total and the type of coverage you select. See our coverage options here.
A prior authorization is a temporary hold and does not appear on your credit card statement unless it is used. It can be used to pay for tickets, additional kilometers, missing gasoline, etc. The pre-authorization expires automatically after 3-7 days after the car is returned.
The amount of the prior authorization will be determined by your estimated total and the coverage you select. See our coverage options (link) for more information. The pre-authorization will not appear on your credit card statement and will automatically expire after 3-7 business days; there is no need to take a loan from Naver Car Rentals.
Upon returning the car, our system will confirm the amount of the final payment and you will have the option to pay with the registered credit card, any other credit / debit card (the cardholder must be present) or in cash. The pre-authorization will automatically expire after 3-7 days.
Yes, through the navercarrentals.com website, or the payment can be made at the time of rental or return of the vehicle. Only a pre-rental authorization is required.
Yes, all reservations can be paid online for the total of days selected or even when you arrive at the counter, request this option.
No, Naver Car Rentals will not charge you any administrative fees.
Yes, we charge $ 5.00 US / day + tax for each additional driver.
No, for security reasons, the credit card holder must present the credit card plastic in person when picking up the car.
Yes, as long as they have an account with us and that you are an authorized driver. Or, your personal name must appear on the company credit card and you must be present at the time of the rental.
Naver Car Rentals will match a lower price than our competition plus a 5% discount by submitting a written quote for the same period, location, vehicle class and model, we will give you the same rate benefits.
The tax that will be applied in your rental is the income tax and optional (8% or 16%) depending on the rental office). If picked up at an airport, an additional 10% AFEE may apply.
The online rate will always be the lowest. It depends on the season and availability and phone rates may be different, but never lower than online rates.
Yes you can. However, the cardholder must be present at the time of rental with you. The cardholder will automatically become the primary driver and you will become the secondary driver, even if the cardholder does not drive the vehicle. An additional daily rate of $ 5.00 USD / day + applies.
Coverages
See our coverage options and all explanations here
Naver Car Rentals includes third party liability coverage with all of their vehicles. This is included in the coverage for the renter and all authorized drivers. For more information on liability coverage, see our liability coverage comparison. All the details of the policy and the limitations are in each rental agreement.
Yes, if you have a car insurance policy issued in the Republic of Mexico and if your policy includes the transferable benefit in a rental vehicle and includes a collision damage exemption. You will need to present written proof of your coverage at the time of rental. For more information on other options, see our coverage options .
NOTE: Please ask your insurance company for more information.
NOTE: Please ask your insurance company for more information.
Yes, Naver Car Rentals will accept your credit card insurance after verification, but we recommend that you read our coverage section before making that decision and that you are aware of our prior authorization requirements outlined in the reservation terms and conditions < a href = "coverage4b14.html? item = 3"> here and the car rental payments section of the FAQ here
Yes, Naver Car Rentals offers different levels of coverage. See our Coverage section for more details. Full details of the policy and limitations are in each rental agreement.
Collision Damage Waiver - By taking this coverage, your financial responsibility would be limited to the amount of the deductible + taxes for the repairs in the event the vehicle is returned damaged. See our coverage section for more information on coverage options. Full details of the policy and limitations are in each rental agreement.
Any false statement, vehicle abuse, or if it is driven by an unauthorized driver within the contract or incident report, will immediately void your insurance coverage. Full details of the policy and limitations are in each rental agreement.
Yes, our vehicles are insured against theft as long as the conditions of the contract are respected. Our insurance may not cover parts of the vehicle, such as tire caps or side mirrors, etc. Personal belongings as well as GPS & amp; Cell phones are not covered by our insurance. Full details of the policy and limitations are in each rental agreement.
Yes, if you have selected Naver Car Rentals coverage, you will be covered for the entire duration of your car rental agreement. Otherwise, you should check the conditions and duration of your credit card coverage. Naver Car Rentals will not be responsible for any misinformation obtained from your credit card company.
If you have Naver Car Rentals coverage, any driver on your rental contract will be insured. However, if you are using personal insurance policy or credit card coverage, make sure these additional drivers are covered and registered. Each driver may be required to provide proof of their insurance coverage. Naver Car Rentals will not be responsible for any misinformation obtained from your credit card company.
About the Fleet
Our vehicles range from new to 24 months. All vehicles, regardless of age, include mechanical roadside assistance.
Yes, all Naver Car Rentals vehicles include a spare tire.
No, Naver Car Rentals does not guarantee the make or model of the vehicle. However, it will try to accommodate special requests (model, color, etc.) which are subject to availability.
Our rental car fleet is mostly equipped with automatic transmissions, only some models of cars and trucks can have manual transmission.
Yes, we make sure our vehicles are regularly maintained to and exceed the manufacturer's recommended service interval.
Not. You cannot cross borders with our rental vehicles. The limitations are in each rental agreement.
Rentals and Returns
All offices in airports and cities offer "Late Arrival Assistance" service upon request. To take advantage of this service, it is recommended to contact the rental office directly. We will do our best to please you.
If you are renting from the airport and you have provided us with your flight number, we will be informed of all delayed flights and we will wait for you until 1 hour after our closing time. If it is delayed more than one hour, your reservation will be postponed until the next day, which may result in a rate change. We ask that contact our office if you are going to be late.
Walk to the terminal counter, it is located in the car rental section of the airport. Follow the signs. If you cannot find it, please call us at +52 (662) 236-0200 after you have cleared customs and retrieved your luggage. We advise you to provide the flight number, if you have already done so. You made your reservation but did not provide your flight number, you can modify your reservation (link), or simply send us a message (Link to contact us) with the flight number and the reservation confirmation number and we will gladly modify your reservation information.
Unfortunately, this is a mandatory worldwide rate for all rentals originating from the airport.
Yes, we recommend that you double-check the inspection report with the rental agent and mention if they are aware of any discrepancies or damage.
No, for the main driver we require to see the physical driver's license when picking up the vehicle.
Yes. A prepaid tank of gas is a great option to save money and time. Our gas rates are checked daily and exactly like the current rate at local service stations.
No, you just need to bring a photocopy of your driver's license.
No, the main driver's credit card must be physically present at the time of rental.
Yes, you will only be charged for the time you used the vehicle, however a rate change may apply.
Naver car Rentals offers a 1 hour grace period. The 2nd hour will be charged according to the rate, according to the class of the rented vehicle. If you are more than 3 hours late, you will be charged for an additional day.
Once you provide the car keys to the Naver Car Rentals agent, he / she will document the mileage / kilometers, fuel level and do a visual inspection of the vehicle. If there is no damage the agent will close his contract.
Yes, unless you have purchased prepaid fuel, you must return the vehicle to the same level of gasoline it had when you took it. Otherwise, gas charges will apply.
No, you don't have to clean the vehicle.
Yes, you can return the vehicle at another location, however additional charges may apply. If you select a different delivery location when making a reservation, the system will indicate the delivery cost.
Yes, as long as that person is included in the rental contract as an additional driver.
Don't worry, your rental agent will be happy to guide you through the process. Procedures will vary depending on the coverage you have selected.
If you receive a violation you will have 30 days to pay it; We recommend that you pay it within this time. Otherwise, the amount will be sent to us and your credit card will be charged.
No, go to the car rental section at the airport and find our counter. The transfer bus will take you back to the airport.
If you think you have forgotten something in your rental car, call the branch (link to locations) where the vehicle was immediately returned, we will do our best to help you get it back. However, we are not responsible for lost or stolen belongings in our facilities or in one of our vehicles.
Policies & Agreements
Yes, all our rentals include unlimited mileage!
Two (2) documents are required: a valid driver's license and a credit card.
Yes, we accept from all over the world as long as they are legible in Roman alphabet and are current.
Although preferred, it is not required.
You must be at least 21 years of age to rent cars; however, if you are under 24 years old, a charge of $ 15.00 USD / day + taxes will apply.
The minimum duration of a rental at Naver Car Rentals is 1 day. You can return the vehicle within one day, but keep in mind that you will be charged the minimum 24-hour fee.
Yes, however, everyone has to be properly insured. Credit cards, for example, don't cover more than one vehicle at a time.
Yes, as long as they are included in the rental contract. They do not have to be present, but we do require a copy of your driver's license (front and back). The additional driver fee is $ 5.00 USD / day + tax per driver.
No, for security reasons and space restrictions, most branches cannot authorize overnight parking on their premises. Please check with the rental office.
Yes, Naver Car Rentals offers transportation service. Give us a call and let us know where you are and we will arrange to pick you up.
No, Naver Car Rentals offers this service to their clients for free.
